Terms of Service

1. Acceptance of the terms

Welcome to WA Xiaoyi. These terms are an agreement between you and the operator of WA Xiaoyi regarding your use of the Service. By registering, logging in to or using the Service, you confirm that you have read and agree to these terms and the Privacy Policy.

2. The Service

WA Xiaoyi provides communication assistance services to users, including WhatsApp message translation and desktop voice interpreting. The specific features are those actually provided in each client; we may adjust, upgrade or discontinue features as our business develops.

3. Accounts

You must register with a genuine, valid email address and keep your account and password safe. One account can be used on multiple devices and across the mobile app, browser extension, desktop app and desktop voice interpreting app; the number of devices that can be signed in at the same time is governed by the product rules. You are responsible for any loss caused by your failure to keep your credentials safe; if you discover that your account has been used without authorisation, please contact us promptly.

4. Paid services

The Service offers a free trial and paid services. The content, price and term of paid services are as shown on the purchase page.

In-app purchases on iOS: memberships purchased in the iOS app are auto-renewing subscriptions paid through your Apple ID and charged when you confirm the purchase. Your subscription renews automatically and is charged within the 24 hours before the end of the current period, unless you turn off auto-renewal at least 24 hours before the end of the current period. You can manage or cancel it on your iPhone under “Settings → [your name] → Subscriptions”; after cancelling, you keep the benefits until the end of the current period.

Call-minute packs purchased in the iOS app: are one-time purchases paid through your Apple ID and do not renew automatically.

Purchases through other channels: services purchased through other channels (such as Alipay) are one-time purchases that take effect for the duration or quantity purchased and do not renew automatically.

Call minutes: call captions and desktop voice interpreting share the call minutes in your account.

• Members receive a certain number of complimentary call minutes every 30 days, as published on our pages; unused complimentary minutes do not carry over to the next period.
• You can buy additional call-minute packs; purchased minutes do not expire. Complimentary minutes for the current period are used first, then purchased minutes.
• Call minutes (including purchased minute packs) cannot be used after your membership expires; you can use them again after renewing.
• Desktop voice interpreting is billed by call duration from the moment interpreting starts: with voice turned on (speaking the foreign language in your voice), call minutes are deducted at the multiple published on our pages (currently 2×); with Chinese captions only, they are deducted at 1×.

5. Refunds

Digital services take effect immediately upon activation. For orders paid through Apple, refunds are handled by Apple under its policies and can be requested at reportaproblem.apple.com. For orders paid through other channels: if the Service is unavailable for an extended period for reasons attributable to us, you may request a refund for the unused portion; other cases are subject to our refund rules and the specific circumstances. When a call-minute pack is refunded, the corresponding unused minutes are withdrawn. For refunds, please contact WeChat support at sqy-info666.

6. Desktop voice interpreting and synthesised speech

• When you use the desktop voice interpreting feature, we process your voice sample and call audio in accordance with Section 3, “Voice samples and speech synthesis”, of the Privacy Policy. You must personally tick the consent box before recording a voice sample.
• The foreign-language speech the other party hears is AI-synthesised speech generated in real time based on your voice. The app labels it as “AI-synthesised voice”, but the other party may not see this label in their calling app. You are responsible for informing the other party that what they hear is AI-synthesised speech, not a foreign language spoken directly by you.
• You may use only your own voice. You may not record, upload or imitate anyone else's voice, or use synthesised speech to impersonate others, commit fraud or mislead others.
• You can delete your voice at any time in “Voice management”; when you close your account, we delete all voices in the account. After deletion, we require the partner that provides voice processing services to us to delete the Voice Data it stored for synthesis; see Section 3 of the Privacy Policy for details.

7. Acceptable use

You must use the Service lawfully and in compliance with applicable rules. You may not use the Service for illegal activities, to send spam or harass others, or in violation of third-party platform rules; you may not crack, reverse-engineer or interfere with the normal operation of the Service; and you may not resell or rent out your account. If you do, we may restrict features or suspend or terminate the Service, without refunding fees already paid.

8. Relationship with third-party platforms

WA Xiaoyi is not an official WhatsApp product and is not affiliated with, authorised by or a partner of WhatsApp LLC or Meta Platforms; all trademarks belong to their respective owners. Changes to third-party platforms may affect some features of the Service; we will do our best to adapt but cannot guarantee immediate restoration. You are responsible for complying with the terms of service of third-party platforms.

9. Service availability

We strive to keep the Service stable but do not promise that it will be uninterrupted. Interruptions or delays caused by system maintenance, third-party service failures, network problems, force majeure or similar causes do not constitute a breach on our part.

10. Intellectual property

The intellectual property in the Service's software, interface, icons, copy and other materials belongs to the operator. You are granted a limited, non-transferable licence to use it. Rights in the content you process through the Service (including your voice and call content) belong to you or the original rights holders.

11. Disclaimers and limitation of liability

Translations, suggestions, speech recognition, synthesised speech and other content generated by the Service are produced by automated means, may contain delays, inaccuracies or errors, and are for reference only. For contracts, quotations, legal matters and other important issues, please verify the content yourself. To the maximum extent permitted by law, our total liability will not exceed the fees you actually paid for the Service in the last 12 months, and we are not liable for indirect losses.

12. Termination

You may stop using the Service and close your account at any time. After closure, any remaining membership time and call minutes in the account are forfeited and not refunded, and the voices in the account are handled as described in Section 6; none of these can be recovered. We may stop providing the Service to you if you seriously breach these terms or if the Service as a whole ceases operation; in the latter case, we will give advance notice and refund the unused paid portion on a pro-rata basis.

13. Governing law and contact

These terms are governed by the laws of the mainland of the People's Republic of China. Any dispute shall first be resolved through friendly negotiation; failing that, it shall be submitted to the competent people's court where the operator is located. To contact us, please use WeChat support at sqy-info666.